Returns & Exchanges
At Scratch Decor, we want you to love your fashion finds; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unworn items. Ensuring your wardrobe feels perfect is our top priority, and we have streamlined our process to be as effortless as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all Scratch Decor tags attached to ensure the return is accepted.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the quality of the returned garments, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing