Frequently Asked Questions
Everything you need to know about shopping with Scratch Decor
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I find my correct size?
Every product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for your fashion pieces.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Are your products ethically sourced?
At Scratch Decor, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and prioritize high-quality, eco-friendly materials.